POSUP offers three tailored support packages designed to meet the unique needs of your business. Whether you’re just getting started or running a multi-site operation, our tiered support options — Core, Plus, and Pro — ensure you have the right level of assistance when you need it most. From essential setup and troubleshooting to priority response and dedicated account management, POSUP is here to help you stay online, efficient, and focused on growth.
Core
Our standard support plan for small businesses with few changes or issues
£0
Per Month
Standard Hours
Email Support
WhatsApp Support
Phone Support
Configuration Changes
£75 Per Hour
Engineer Support (On Site)
£75 Per Hour
Support SLAs
48 Hours Response Time
Engineer Support SLAs (On Site)
Up to 7 Working Days
Plus
Adds chat support via WhatsApp plus level two priority response times
£65
Per Month Per Location
Standard Hours
Email Support
WhatsApp Support
Phone Support
Configuration Changes
£55 Per Hour
Engineer Support (On Site)
£55 Per Hour
2 Hour Response Time
Within Office Hours
Engineer Support SLAs (On Site)
Up to 5 Working Days
Pro
Adds phone support priority response times and enhanced services
£145
Per Month Per Location
Extended Hours
Email Support
WhatsApp Support
Phone Support
Configuration Changes
Included
Engineer Support (On Site)
Included
2 Hour Response Time
Within Office Hours
Engineer Support SLAs (On Site)
Up to 2 Working Days
Grow
Our Grow package is designed to do more than just support — it’s built to help you scale. It bridges the gap between your technology, your team, and your operations, ensuring smooth implementation of changes, streamlined communication, and proactive guidance. With tailored support and expert advice, Grow empowers your business to adapt, evolve, and succeed.
Dedicated Account Manager
Works on site 1 Day a week
£895
Per Month Per Site
Professional Services
Implementation
Restaurants, QSR
(1st Site)
£1995
Whats included?
Projects Management
POS Software Set-up
Back Office Set-up
Product/Menu Configuration
Training BOH & FOH
Onsite Implementation
Hardware Testing
(Additional Sites)
£995
Food Halls
(Venue & Bar)
£2995
Whats included?
Projects Management
POS Software Set-up
Back Office Set-up
Product/Menu Configuration
Training BOH & FOH
Onsite Implementation
Hardware Testing
(Additional Food Partners)
£195
What We Do
Product Setup
-
- Product Setup
- Product Images Added
- Product Allergens Added
- Product Descriptions Added
- Product Modifier/Upsells Setup
- POS Layout
- Button Colour Configuration
- Catagory/Sub Catagory Setup
- Combos/Modifier/Upsell Setup
- Online/Kiosk Ordering Menu/s Setup
POS Configuration
-
- Order Profiles Created and Setup
- Table Plan Creation
- Discounts Created
- Wastage Created
- Receipt Configuration
- POS User Setup
- POS User Settings Creation
- Reporting Shifts Setup
- Advanced Workflow Setup
- Payment Methods Setup
- Tipping Setup
- Production Printing Setup
Installation
-
- POS Screens and Installed
- Printer Installation/Configuration
- KDS Screens Installation/Configuration
- Payment Terminals Installed/Connected
- Cash Drawers Installed/Connected
- Comprehensive Hardware Testing
- Kiosk installation
Training
-
- POS User Training
- Back Office Training
- Access to Training Materials
Integration Setup
-
- Ordering Systems
- Kiosks
- Staff Management
- Loyalty Setup
- Xero Connection
- Delivery Channels
Definitions
Email Support
Email to support@posup.co.uk which will create a ticket in our system and assigned to an available agent.
WhatsApp Support
WhatsApp Message sent to 07446974024 which will create a ticket in our system and assigned to an available agent.
Phone Support
A call made 07446974024 which will be answered during office hours. If no one answers leave a voicemail which will create a ticket in our system and assigned to an available agent.
Ongoing Configuration
POSUP will actively make changes to your POS system including but not limited to, config changes, add users, add and remove products, complete menu rebuilds.
Engineer Support (On Site)
A POSUP Engineer will attend site to resolve hardware related issues, the issue must be first reported though one of our support channels, POSUP will assign this to an engineer if all other steps have been taken have failed to resolve the issue during POSUP’s standard operating hours Mon to Fri 08:30am to 04:30pm.
On Site Account Manager
Your POSUP Account Manager will visit site during POSUPs standard opening hours Mon to Fri 08:30am to 04:30pm.
Working Day/Standard Working Hours
POSUP standard opening hours Mon to Fri 08:30am to 04:30pm.
Extended Hours
POSUP Extended opening hours for remote support that is business critical.
Mon & Tues 08:30am to 04:30pm
Wed to Fri 08:30am to 08:00pm
Sat 12:00pm to 08:00pm
Sun – CLOSED (if this is business critical leave a voicemail and a staff member will get back to you)
Additional Services
WiFi Network Installation (Onsite)
£595
Whats Included
Installation of Router
Installation of Network Switch
Installation of 3 Access Points
Multiple WiFi Networks Setup
Guest Portal Connectn
Stock Management Setup
£1995
Whats Included
Stock Items Import
Stock Items Configuration
Stock Areas Setup
Recipe Creation
Training